At Flower Delivery Pimlico, we are dedicated to delivering only the freshest flowers to households and businesses across the Pimlico area. We understand the importance of both presentation and longevity with every bouquet or floral arrangement we prepare. That’s why every order comes with our Pimlico Fresh Flowers Guarantee, ensuring your flowers reach you in peak condition and remain beautiful in your home or workplace as long as possible.
We take great care to package and hand-deliver our flowers, but on rare occasions, damage can occur during transit. Should your flowers arrive in anything less than perfect condition, please contact us as soon as possible after delivery. We kindly ask that you share clear photographs of the damaged flowers and packaging to help us understand the issue and improve our service.
Once we receive your report, our team will quickly assess the situation and offer you a replacement or refund. Your satisfaction and the integrity of our service matter most to us as Pimlico’s trusted local florist.
We source our flowers locally and time our arrangements to ensure maximum lifespan upon delivery. Our freshness window guarantees that your flowers will remain vibrant for a minimum of 5 days from delivery, provided that the care instructions supplied are followed. If your blooms appear wilted or tired within this period, and you have followed our care guide, please report the issue promptly so we can put things right.
Your peace of mind is paramount to the service we provide throughout Pimlico. If any part of your order does not meet our high standards for freshness and quality, we offer two straightforward remedies:
Whichever resolution you prefer, simply inform our team and we will handle your request efficiently and professionally.
If you have a concern or are unhappy with any aspect of our service, we invite you to make a complaint and allow us the opportunity to resolve it. For the quickest response, please contact us within 24 hours of your delivery, providing your order details and, if possible, photos of the item in question.
Once your complaint is submitted, a member of our team will review your message and be in touch to discuss the issue and the available resolution options. As your local Pimlico florist, we greatly value every piece of feedback and will always strive to make things right.
Flower Delivery Pimlico is proud to be a trusted florist serving our neighbours in the Pimlico community – including both homes and local businesses. Our team stands behind every order with a commitment to beautiful, long-lasting bouquets, expert customer service, and a fair, transparent returns and refunds process. Thank you for choosing us for your floral needs in Pimlico.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
