Welcome to Flower Delivery Pimlico, your trusted provider of online flower delivery in Pimlico and the surrounding areas. These Terms & Conditions apply to all customers ordering flowers via our online platform for delivery within Pimlico and neighbouring regions. Please read these terms carefully before placing your order. By using our website and placing an order, you agree to these terms, which create a legally binding agreement between you and Flower Delivery Pimlico.
Ordering flowers with Flower Delivery Pimlico is straightforward and convenient. Simply browse our online selection of floral arrangements and bouquets, select your preferred items, and add them to your shopping basket. When you are ready to complete your purchase, proceed to the checkout page where you will be asked to provide delivery details, a personalised message if desired, and any specific delivery instructions.
After you submit your order, you will receive an on-screen order confirmation and, where possible, a further acknowledgement via the website. Should you wish to amend any details (such as delivery address or card message), you must contact us promptly. Please ensure accuracy in all provided information to avoid delays or non-delivery.
We reserve the right to reject or cancel any orders at our discretion, including where products are unavailable, information is inaccurate, or payment is not authorised. All orders are subject to acceptance and availability. In rare cases, substitutions may be necessary due to seasonal variations or stock shortages; we will always endeavour to match your selection as closely as possible.
Flower Delivery Pimlico accepts several secure payment methods, including major debit and credit cards and other trusted online payment platforms as displayed on our website during checkout. Full payment must be received and authorised before we arrange delivery of your flowers. Prices are listed in Pounds Sterling (GBP) and are inclusive of VAT unless otherwise stated.
We take every reasonable care to ensure that the pricing and payment information displayed on our website is accurate. However, should we discover an error in the stated price of your ordered products, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it. If payment has already been taken and you choose to cancel, a full refund will be issued.
We are proud to offer prompt and reliable flower delivery throughout Pimlico and neighbouring areas. At checkout, you may be able to select your preferred delivery date and time slot, subject to availability. Standard delivery hours are specified on our website but may vary due to demand or public holidays.
We will always aim to deliver on your chosen date; however, please note that this is not a guarantee. In the event that we are unable to meet your delivery requirements, we will contact you to arrange an alternative. It is your responsibility to ensure that the provided delivery details are correct. We cannot accept responsibility for non-delivery where incorrect or insufficient address details have been supplied.
If the recipient is unavailable at the time of delivery, our driver may, at their discretion, attempt to leave the flowers with a neighbour, in a safe place, or follow any delivery instructions provided. A card will be left to inform the recipient of the delivery’s location. Failed deliveries due to circumstances beyond our control may be liable to a redelivery fee.
If you wish to cancel or amend your order, please notify us as soon as possible. For cancellations, we must receive notice at least 24 hours prior to the agreed delivery date in order to offer a full refund. If the order has already been processed or dispatched, we may be unable to cancel or refund your order in full. This does not affect your statutory rights.
Amendments to messages, addresses, or product selections are also subject to timing; the earlier we are made aware, the more likely we can accommodate your request. We will always do our utmost to assist, but cannot guarantee amendments can be made if your bouquet has already left our premises.
In the rare event that we must cancel your order (for example, due to unavailability of stock or other unforeseen circumstances), you will be notified immediately and offered a full refund or an appropriate replacement product.
Due to the seasonal and perishable nature of flowers, availability of specific blooms, arrangements, or container types may vary. While every effort is made to provide products as displayed on our website, we reserve the right to substitute flower varieties or packaging with items of equal or higher value and similar style, especially in cases of supply chain disruption or high demand. Our experienced florists will maintain the look, colour, and value of any substituted items.
If you are unhappy with any substitution or the quality of delivered flowers, please contact us promptly so we may address your concerns and, where appropriate, arrange a replacement or refund.
Flower Delivery Pimlico cares deeply about the freshness and quality of every bouquet. Flowers are prepared fresh to order and delivered in optimal condition. Upon receipt, it is recommended that recipients follow care instructions provided to maximise the vase life of their flowers.
Should you, or your recipient, be dissatisfied with the condition or quality of delivered flowers, please contact us within 24 hours of receipt, providing photographs if possible, so we may review and resolve the issue. This may include a replacement or partial/full refund, at our discretion and in accordance with your statutory rights.
Flower Delivery Pimlico will always strive to deliver products and services as described and to high standards. However, to the fullest extent permitted by law, our liability in respect of any contract for the supply of goods or services to you shall be limited to the value of the goods supplied. We shall not be liable for any indirect, special, or consequential loss resulting from late or non-delivery, nor shall we be liable for any failure to perform, or delay in performance, caused by events outside our reasonable control, including but not limited to acts of God, strikes, transport disruptions, or adverse weather.
Nothing in these Terms & Conditions limits our liability for death or personal injury arising from our negligence, nor for fraud or fraudulent misrepresentation, nor for any liability which cannot be excluded or limited under applicable law.
All content on the Flower Delivery Pimlico website, including but not limited to images, text, product designs, and logos, is the property of Flower Delivery Pimlico or its licensors. You may not reproduce, distribute, or exploit any content for commercial purposes without express permission.
We are committed to respecting your privacy and protecting your personal information. Details provided during your online flower delivery order process are collected, stored, and processed in accordance with applicable UK data protection laws. Your information is only used to fulfil your order, communicate with you regarding your purchase or delivery, and for record-keeping. We do not sell or share your data with third parties except as necessary to process payments and arrange delivery.
These Terms & Conditions, and any agreements between you and Flower Delivery Pimlico, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our services, UK law, or relevant industry best practices. The most current version will always be available on our website, and your continued use of the service following any changes indicates your acceptance of the revised terms.
If you have any questions about these Terms & Conditions or require assistance regarding your online flower delivery in Pimlico, please use our website’s contact form or refer to customer support channels indicated on our site. Our team is dedicated to assisting you promptly and professionally.
Note: These Terms & Conditions apply to all Flower Delivery Pimlico customers across Pimlico and surrounding areas who order through our online platform. Your statutory rights as a consumer are not affected.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pimlico, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pimlico.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
